Managed IT Support

Boutique hotels, villas, clinics, coworking spaces, and restaurants in Bali all face the same IT challenge: no internal IT staff, but technology infrastructure that needs to run 24/7. One downtime at peak hours can mean guests can't check in, transactions fail, or bad reviews hit Booking.com.

With Baledev's Managed IT Support, your business has an on-call IT team without the full-time salary cost. We proactively manage, monitor, and fix your IT infrastructure — before small issues escalate into major incidents.

What's included in the retainer:

• Helpdesk support via WhatsApp, phone & remote access (business hours + emergency)
• Proactive monitoring — servers, network, and internet connectivity
• Routine maintenance — OS updates, security patches, device health checks
• Backup management & monthly data recovery verification
• ISP and hardware vendor coordination when needed
• Monthly infrastructure health report for your business